--- title: Blogs | Leez May description: A lot is going on at TotalCX. Our team is busy helping our customers deliver better service and sell more solutions. Check here for our latest announcements and our expert blog on tech-enabling your business with smart tools. --- [![TotalCX](https://www.totalcx.com/hs-fs/hubfs/TotalCX_prim_pos_rgb%20(2).png?width=900&height=175&name=TotalCX_prim_pos_rgb%20(2).png "TotalCX")](https://www.totalcx.com) - [Solutions](https://www.totalcx.com/solutions) - [InteractiveTel](https://www.totalcx.com/interactivetel-hosted-phone-system) - [TotalCX](https://www.totalcx.com/totalcx) - [GuardianCX](https://www.totalcx.com/guardiancx) - [SenseiCX](https://www.totalcx.com/senseicx) - [Success Stories](https://www.totalcx.com/success-stories) - [Integrations](https://www.totalcx.com/partners) - Resources - [News](https://www.totalcx.com/news) - [Blogs](https://www.totalcx.com/blog) - [Videos](https://www.totalcx.com/videos) - [About Us](https://callrevu.com/about/) - [Support](https://www.totalcx.com/contact-us) - [Demo](https://www.totalcx.com/demo) [LOGIN](http://dashboard.interactivetel.com) ## [TotalCX CEO, Gary Graves, Honored on 2023 Channel Futures DE&I 101 List](https://www.totalcx.com/blogs/totalcx-ceo-gary-graves-honored-on-2023-channel-futures-dei-101-list) by [Leez May](https://www.totalcx.com/blogs/author/leez-may) | Sep 28, 2023 | [News](https://www.totalcx.com/blogs/tag/news) The list recognizes individuals promoting diversity, equity and inclusion in the technology channel. ## [TotalCX Announces Addition of Chief Experience Officer to Leadership Team](https://www.totalcx.com/blogs/totalcx-announces-addition-of-customer-experience-officer-to-leadership-team) by [Leez May](https://www.totalcx.com/blogs/author/leez-may) | Feb 3, 2023 | [News](https://www.totalcx.com/blogs/tag/news) TotalCX is pleased to announce the promotion of Leez May to the role of Chief Experience Officer. HOUSTON – Jan. 31, 2023 –TotalCX, a leading provider of AI-driven customer experience management solutions, has announced a new member of the... ## [TotalCX Receives Highest Rated DrivingSales Dealer Satisfaction Award](https://www.totalcx.com/blogs/totalcx-receives-highest-rated-drivingsales-dealer-satisfaction-award) by [Leez May](https://www.totalcx.com/blogs/author/leez-may) | Feb 3, 2023 | [News](https://www.totalcx.com/blogs/tag/news) Ranked #1 in Dealer Satisfaction, TotalCX wins award in Call Management Category Houston, TX – January 27, 2023 – TotalCX (formerly InteractiveTel), a leading provider of AI-driven customer experience management solutions, has received a Highest... ## [Konect.ai and TotalCX Announce Strategic Partnership and NADA Show Presence](https://www.totalcx.com/blogs/konect-ai-and-totalcx-announce-strategic-partnership-and-nada-show-presence) by [Leez May](https://www.totalcx.com/blogs/author/leez-may) | Jan 23, 2023 | [News](https://www.totalcx.com/blogs/tag/news) HOUSTON, TX, January 20, 2023 – Konect.ai, the leading AI-powered SMS platform for automotive dealerships, and TotalCX (formerly InteractiveTel), a leading provider of AI-driven customer experience management solutions, are excited to announce a... ## [Reflecting its Innovative Products and Solutions that Incorporate Customer Experience Management, InteractiveTel Becomes TotalCX ](https://www.totalcx.com/blogs/reflecting-its-innovative-products-and-solutions-that-incorporate-customer-experience-management-interactivetel-becomes-totalcx) by [Leez May](https://www.totalcx.com/blogs/author/leez-may) | Jan 3, 2023 | [News](https://www.totalcx.com/blogs/tag/news) Company Rebrands to Emphasize Focus on Revolutionizing the Customer Experience in the Automotive Industry ## [Why Sell Real-Time Conversation Intelligence?](https://www.totalcx.com/blogs/why-sell-real-time-conversation-intelligence) by [Leez May](https://www.totalcx.com/blogs/author/leez-may) | Jan 1, 2023 | [Blogs](https://www.totalcx.com/blogs/tag/blogs) Let’s face it, selling communications is hard. There are dozens of me-too offers in the marketplace. With little, if any, product differentiation, customers either choose a brand they know or a partner they like. More often than not, it won’t be you. ## [InteractiveTel Acquires Assets of VoIP Provider TruMobility](https://www.totalcx.com/blogs/interactivetel-acquires-assets-of-voip-provider-trumobility) by [Leez May](https://www.totalcx.com/blogs/author/leez-may) | Jan 1, 2023 | [News](https://www.totalcx.com/blogs/tag/news) Deal Expands Reach of Automotive Industry Customer Interaction and Communications Powerhouse ## [Bye Bye Bad Business Practices](https://www.totalcx.com/blogs/bye-bye-bad-business-practices) by [Leez May](https://www.totalcx.com/blogs/author/leez-may) | Jan 1, 2023 | [Videos](https://www.totalcx.com/blogs/tag/videos) Build the best customer experiences with collaborative partnerships! In collaboration with Drive Centric ## [TotalCX Awarded 2022 Unified Communications Excellence Award from INTERNET TELEPHONY Magazine](https://www.totalcx.com/blogs/totalcx-awarded-2022-unified-communications-excellence-award-from-internet-telephony-magazine) by [Leez May](https://www.totalcx.com/blogs/author/leez-may) | Dec 13, 2022 | [News](https://www.totalcx.com/blogs/tag/news) TotalCX Recognized for excellence and quality in delivering unified communications solutions ## [7 Ways to Boost Customer Experience](https://www.totalcx.com/blogs/7-ways-to-boost-customer-experience) by [Leez May](https://www.totalcx.com/blogs/author/leez-may) | Jul 14, 2022 | [Blogs](https://www.totalcx.com/blogs/tag/blogs) Customer Experience (CX) is a relatively new phrase to describe an old concept. Business owners have known for years that happy customers are a fundamental component of any successful business. Satisfied customers are repeat buyers and an... 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