---
title: CBT interview of Gary Graves
description: "Jim Fitzpatrick and Gary Graves discuss customer experience and the ways dealerships can reduce \"customer effort\" to deliver consistent customer experience resulting in better business outcomes."
image: https://www.totalcx.com/hubfs/TCX24-NADA-Gary-Driving-Solutions-1750x875-1.jpg
---

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# CBT interview of Gary Graves

 by [TotalCX](https://www.totalcx.com/blogs/author/totalcx)  |  Feb 15, 2024  | [Videos](https://www.totalcx.com/blogs/tag/videos)  | [0 comments](https://www.totalcx.com/blogs/cbt-interview-of-gary-graves#comments-listing)

In this video, Jim Fitzpatrick and Gary Graves discuss customer experience and the ways dealerships can reduce "customer effort" to deliver consistent customer experience resulting in better business outcomes.

 

 

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