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Beacon is an innovative software developed to enhance the efficiency and productivity of dealerships. With Beacon, businesses can use one BDC for all their locations, optimizing customer experience and staffing. Discover how Beacon can revolutionize the way you manage your dealership.
Integrated with the TotalCX
Dashboard
Call information is logged in the dashboard which integrates into your CRM. Manage customer interactions in one place for a more efficient workflow.
Increased Visibility into Call
Flow
Gain insights into how calls are coming into your business and how they are being handled. With Beacon, you can optimize wait times for customers and improve call resolution times to keep them coming back.
Data Analysis
Our interactive dashboard provides insights into call flow and patterns, allowing you to analyze data to identify areas for improvement and optimize your customer service strategy.
Agent Performance
You can monitor agent performance to identify areas for improvement. Get real-time feedback and insights to help improve your agents’ skills and performance.
Convenient and Easy to Use
Beacon is an easy-to-use tool that enhances your customer service strategy without adding more work for your agents.
Industry-Leading Support
Our support team is available 24/7, providing you with the help you need to make the most of Beacon’s features and grow your business.
Unbeatable Value
With its affordable pricing and unbeatable value, Beacon is the perfect tool for businesses that want to transform their customer service strategy without breaking the bank.
See What TotalCX Can Do for Your Business
