TotalCX is the best combination of hardware and software in call tracking. It’s the only solution that gives me the ability to hold both employees and our marketing partners accountable for performance.
Jim Priegel, Vice President Operations, Russ Darrow Group
With the TotalCX Live Call Dashboard, our managers can react in real time to assist sales reps with phone calls, helping them save deals and solve customer problems. Game Changer!
Carlo Castillo, Business Development Director, Lexus/Subaru of Pembroke Pines
Wanted to let you know that we were very impressed with the level of service that Chrissy and Pablo delivered while implementing our new phone system. They’re truly superstars! Pablo is an expert when it comes to phone systems and was able to swiftly troubleshoot issues while staying level headed. Pablo is genuine, patient and a true professional! Chrissy pulled everything together keeping the implementation flowing along seamlessly. She was able to train our staff ensuring that everyone felt comfortable with the new system. Chrissy has a great passion for customer service, is a great communicator with impeccable memory. Overall we could have not asked for a better duo for our phone implementation. Feel truly blessed to have them. Everyone loves the new system and its new features.
Rob Siudek, Volume Cars
TotalCX revolutionizes call tracking with unmatched power and versatility. It seamlessly integrates unmatched their software with your existing hardware to deliver precise insights to hold BOTH our marketing partners and our employees accountable. Now we can attack marketing and staffing obstacles confidently with pinpoint accuracy using real time TotalCX data, notifications, and reporting.
Peter Deiser, Director of E-Commerce, Ed Morse Group
Every inbound call is recorded, if it hits my phone system I have a record of it and it makes my life so much easier.
John Vincent, Apex Automotive Group
The team at TotalCX and SenseiCX has been very responsive to our needs. We were able to work together to tailor the SenseiCX training for the RV customer and staff. Our staff learned a lot and came away with better ideas for working with our customers.
Nick Rohde, Director of Business Development, Kunes RV
SenseiCX has revolutionized our dealership’s approach to handling incoming sales calls. With their proven methodology, our team consistently sets appointments with virtually every caller. Whether as a Sales Person or Sales Manager, I’ve seen firsthand the remarkable impact of their training. SenseiCX’s framework isn’t just a set of guidelines; it’s a formula for success that has elevated our phone sales game to new heights. If you’re serious about maximizing your dealership’s phone sales potential, look no further than SenseiCX.
Chuck Dunlap, Valley Nissan Mitsubishi
The biggest benefit of using TotalCX is that we know how we are treating our clients from Sales to Service to the Reception to the BDC. We can get that data in seconds. If you’re looking for a return on investment, you will get it with TotalCX.
Dan Loggins, General Manager and Managing Partner at Route 128 Honda, Genesis of Brunswick, and Route 1 Hyundai
If you don't have a phone system like TotalCX that provides you the information and reports you need, then you're in the Dark Ages.
Stuart Berkley, GM Middletown Honda
Mark Rodriguez was always accessible, ready to offer support and insights whenever we needed them. His hands-on approach and commitment to our success were evident in every interaction. The results speak for themselves, and I can’t thank Mark and the SenseiCX team enough for their contribution to our dealership’s success.
Delsy Cabral, Toyota of Irving
Check out his whole testimonial here ...
Now that we are on the InteractiveTel platform, we are getting more involved with critical LIVE calls and gaining a lot more deals in both Sales and Service.
– CARLO CASTILLO
CRAIG ZINN AUTOMOTIVE GROUP
Every inbound call is recorded, if it hits my phone system I have a record of it and it makes my life so much easier.
– JOHN VINCENT
APEX AUTOMOTIVE GROUP
Only with InteractiveTel are we able to listen to all calls across all departments. That’s the biggest value added for us.
– BRIAN COLE
ED NAPLETON AUTO GROUP
