The Automotive Industry's Only All-in-One Cloud Phone System
AI-Driven, Cloud-Based, and Award-Winning
The InteractiveTel Smart Communications System is a cloud VoIP solution that's always on and up to date. With built-in Call Recording, Call Tracking, Dynamic Number Insertion, Conversational AI, CRM and DMS Integration and Click to Call, it's more than a phone system, it's a customer experience engine.
Simplify your life by working with a single vendor who can provide you with both a modern phone system and the most comprehensive call monitoring platform in the industry.
Prepare for the future with a hosted phone system that will always be up-to-date with the most advanced services and solutions available.
Increase your team’s performance with TotalCX’s patented AI-driven conversation analytics platform that revolutionizes lead sourcing and conversion as well as sales and service monitoring and optimization.
Relax knowing that the TotalCX Experience Management team can easily implement your new cloud phone system and train your team. White glove customer support comes with every purchase.
Improved Customer Satisfaction
Delight your prospects and customers with better messaging as a result of the AI-driven insights you receive from the InteractiveTel and TotalCX call monitoring solution.
With the most comprehensive set of integrations in the marketplace, InteractiveTel cloud phone system and associated call tracking platform delivers increased performance, productivity – and most importantly – profitability to dealers all over the country.
Add and edit as many users, devices, and groups regardless of your plan size.
Automatically connect Cisco, Obihai, Grandstream, Polycom, and Yealink phones with one click!
Ring multiple phones, devices, users, and groups at once by creating Groups and Ring Groups.
With our platform, you can send and receive Faxes from your email on any number.
Automatically be notified of mishandled phone leads and Keyword phrases in Real-time.
Our Advanced Voicemail delivers your messages to your phone, smartphone, and email.
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Add your mobile and other phones into our Platform for a truly unified solution.
Our cloud Platform is incredibly reliable and always available, even if you’re down or offline.
Use the drag-and-drop Call Flow manager to easily configure your service features.
Time of Day
Setup and manage features based on time and dates on your choosing.
Build your own custom Conference Call bridges utilizing your unused lines.
Intercom and Paging
Create intercom and paging groups, with full support for intercom on all major brands.
Menus and Routing
Record and build custom Menus via Call Flows where callers press 1, 2, 3, etc.
Access your phone system, dial extensions, and mask your Caller-ID from any other phone.
Hot Desk Extensions
Setup and login as a portable user to receive your calls on someone else’s phone.
Enjoy 40+ Built-in Sales & Service Tools
- Local Phone Numbers
- Toll-free Phone Numbers
- Unlimited Minutes
- Managed Phone System
- Multi-level Menus
- Call Flows
- Call History
- Music on Hold
- Virtual Extensions
- Real-time Registrations
- Real-time Presence
- PBX Connector
- Call Recording (Beta)
- Caller-ID Name
- Caller-ID Prepend
- Desk Phones
- Softphone Apps
- Conference Phones
- Analog Adapters (ATAs)
- Mobile/Landline Devices
- Do Not Disturb
- Voicemail Boxes
- Voicemail to Email
- Fax to Email
- Hot Desking
- HD Calling
- Fax Boxes
- SMS/MMS Messaging (Beta)
- Call Forwarding
- Call Transfers
- Call Parking
- 3-way Calling
- Dial Directories
- Play Media
- Ring Groups
- Intercom and Paging
- Group Features
- Feature Codes
- Conference Bridge
- Number Manager
- Text to Speech