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TotalCX has been acquired by CallRevu!

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The Automotive Industry's Only All-in-One Cloud Phone System

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AI-Driven, Cloud-Based, and Award-Winning

The InteractiveTel Smart Communications System is a cloud VoIP solution that's always on and up to date. With built-in Call Recording, Call Tracking, Dynamic Number Insertion, Conversational AI, CRM and DMS Integration and Click to Call, it's more than a phone system, it's a customer experience engine.

Elevate your Customer Experience Today.

LEARN HOW   

With the TotalCX Live Call Dashboard, our managers can react in real time to assist sales reps with phone calls, helping them save deals and solve customer problems. Game Changer!

Carlo Castillo Business Development Director, Lexus/Subaru of Pembroke Pines

Benefits

By providing customer experience data in real-time, TotalCX is an intelligence tool that gives you a second chance to deliver a great customer experience. Our innovative cloud-based solution is more than a phone system – it’s a smart business intelligence tool.

All-In-One

Simplify your life by working with a single vendor who can provide you with both a modern phone system and the most comprehensive call monitoring platform in the industry.

Cloud-Based

Prepare for the future with a hosted phone system that will always be up-to-date with the most advanced services and solutions available.

AI-Driven

Increase your team’s performance with TotalCX’s patented AI-driven conversation analytics platform that revolutionizes lead sourcing and conversion as well as sales and service monitoring and optimization.

Effortless Implementation

Relax knowing that the TotalCX Experience Management team can easily implement your new cloud phone system and train your team. White glove customer support comes with every purchase.

Improved Customer Satisfaction

Delight your prospects and customers with better messaging as a result of the AI-driven insights you receive from the InteractiveTel and TotalCX call monitoring solution.

Comprehensive Integrations

With the most comprehensive set of integrations in the marketplace, InteractiveTel cloud phone system and associated call tracking platform delivers increased performance, productivity – and most importantly – profitability to dealers all over the country.

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FEATURES

Smart Features to drive your business forward

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Voice Platform

Add and edit as many users, devices, and groups regardless of your plan size.

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Provisioning

Automatically connect Cisco, Obihai, Grandstream, Polycom, and Yealink phones with one click!

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Ringing Groups

Ring multiple phones, devices, users, and groups at once by creating Groups and Ring Groups.

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Faxing

With our platform, you can send and receive Faxes from your email on any number.

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AI

Automatically be notified of mishandled phone leads and Keyword phrases in Real-time.

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Advanced Voicemail

Our Advanced Voicemail delivers your messages to your phone, smartphone, and email.

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Find Me Follow Me

Add your mobile and other phones into our Platform for a truly unified solution.

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Redundant Datacenters

Our cloud Platform is incredibly reliable and always available, even if you’re down or offline.

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Call Flows

Use the drag-and-drop Call Flow manager to easily configure your service features.

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Time of Day

Setup and manage features based on time and dates on your choosing.

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Conferencing

Build your own custom Conference Call bridges utilizing your unused lines.

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Intercom and Paging

Create intercom and paging groups, with full support for intercom on all major brands.

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Menus and Routing

Record and build custom Menus via Call Flows where callers press 1, 2, 3, etc.

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DISA Dialing

Access your phone system, dial extensions, and mask your Caller-ID from any other phone.

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Hot Desk Extensions

Setup and login as a portable user to receive your calls on someone else’s phone.

Enjoy 40+ Built-in Sales & Service Tools


  • Local Phone Numbers
  • Toll-free Phone Numbers
  • Unlimited Minutes
  • Managed Phone System
  • Auto-Attendants
  • Multi-level Menus
  • Call Flows
  • Call History
  • Music on Hold
  • Extensions
  • Virtual Extensions
  • Real-time Registrations
  • Real-time Presence
  • PBX Connector
  • Call Recording (Beta)
  • Caller-ID Name
  • Caller-ID Prepend
  • Desk Phones
  • Softphone Apps
  • Conference Phones
  • Analog Adapters (ATAs)
  • Mobile/Landline Devices
  • Do Not Disturb
  • Voicemail Boxes
  • Voicemail to Email
  • Fax to Email
  • Hot Desking
  • HD Calling
  • Fax Boxes
  • SMS/MMS Messaging (Beta)
  • Call Forwarding
  • Call Transfers
  • Call Parking
  • 3-way Calling
  • Dial Directories
  • DISA
  • Blacklists
  • Play Media
  • Ring Groups
  • Intercom and Paging
  • Group Features
  • Feature Codes
  • Conference Bridge
  • Number Manager
  • Text to Speech
Elevate your Customer Experience Today.

LEARN HOW