The InteractiveTel Smart Communications System is a cloud-based business phone system that provides extensive communication capabilities and unparalleled functionality powered by AI. It assists automotive dealers in promptly identifying and addressing service issues and sales opportunities.

TotalCX’s patented AI-driven conversation analytics platform revolutionizes:

  • lead sourcing and conversion
  • sales monitoring and optimization
  • service monitoring and optimization

By delivering actionable data in real-time, our innovative cloud-based solution is more than a phone system – it’s a smart business intelligence tool.

Every inbound call is recorded, if it hits my phone system I have a record of it and it makes my life so much easier.

Whether voice or text, our call recording and real-time conversation analytics technology captures and analyzes communications, automatically alerting stakeholders to accelerate decision-making that improves customer experience and business results. 

InteractiveTel’s Smart Communications System is rich in features that have a big impact on a business’s bottom line. Using the power of artificial intelligence, users can exponentially multiply the capability and effectiveness of all types of sales and service teams.

Smart functionality, combined with proprietary call tracking, recording and reporting features, means better service, faster sales and more satisfied customers. 

Smart Features

to Drive Your Business Forward

Voice Platform

Add and edit as many users, devices, and groups regardless of your plan size.


Automatically connect Cisco, Obihai, Grandstream, Polycom, and Yealink phones with one click!

Ringing Groups
Ringing Groups

Ring multiple phones, devices, users, and groups at once by creating Groups and Ring Groups.


With our platform, you can send and receive Faxes from your email on any number.


Automatically be notified of mishandled phone leads and Keyword phrases in Real-time

Advanced Voicemail
Advanced Voicemail

Our Advanced Voicemail delivers your messages to your phone, smartphone, and email.

Find Me Follow Me
Find Me Follow Me

Add your mobile and other phones into our Platform for a truly unified solution.

Redundant Datacenters
Redundant Datacenters

Our cloud Platform is incredibly reliable and always available, even if you’re down or offline.

Call Flows
Call Flows

Use the drag-and-drop Call Flow manager to easily configure your service features.

Time of Day
Time of Day

Setup and manage features based on time and dates on your choosing.


Build your own custom Conference Call bridges utilizing your unused lines.

Intercom and Paging
Intercom and Paging

Create intercom and paging groups, with full support for intercom on all major brands.

Menus and Routing
Menus and Routing

Record and build custom Menus via Call Flows where callers press 1, 2, 3, etc.

DISA Dialing
DISA Dialing

Access your phone system, dial extensions, and mask your Caller-ID from any other phone.

Hot Desk Extensions
Hot Desk Extensions

Setup and login as a portable user to receive your calls on someone else’s phone.

That’s Not All! Enjoy 40+ Built-in Sales & Service Tools

  • Local Phone Numbers
  • Toll-free Phone Numbers
  • Unlimited Minutes
  • Managed Phone System
  • Auto-Attendants
  • Multi-level Menus
  • Call Flows
  • Call History
  • Music on Hold
  • Extensions
  • Virtual Extensions
  • Real-time Registrations
  • Real-time Presence
  • PBX Connector
  • Call Recording (Beta)
  • Caller-ID Name
  • Caller-ID Prepend
  • Desk Phones
  • Softphone Apps
  • Conference Phones
  • Analog Adapters (ATAs)
  • Mobile/Landline Devices
  • Do Not Disturb
  • Voicemail Boxes
  • Voicemail to Email
  • Fax to Email
  • Hot Desking
  • HD Calling
  • Fax Boxes
  • SMS/MMS Messaging (Beta)
  • Call Forwarding
  • Call Transfers
  • Call Parking
  • 3-way Calling
  • Dial Directories
  • DISA
  • Blacklists
  • Play Media
  • Ring Groups
  • Intercom and Paging
  • Group Features
  • Feature Codes
  • Conference Bridge
  • Number Manager
  • Text to Speech
CallOut MagnifyingGlass

See What TotalCX Can Do for Your Business

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