News

HOUSTON – February 27, 2024 – TotalCX, the leading provider of AI-driven customer experience management solutions, has promoted long-time employee, Jonathan Jackson, to its Chief Experience Officer role. Read more ...

HOUSTON – December 21, 2023 – TotalCX, the leading provider of AI-driven customer experience management solutions, is proud to unveil its latest groundbreaking development in the automotive industry. Today, TotalCX announces an integration with Elead through ICOM AI technology, offering a seamless solution for recording SMS interactions directly from the TotalCX mobile app into the Elead Customer Relationship Management (CRM) platform. Read more ...

HOUSTON, TX - Sept. 28, 2023 — Gary Graves, CEO and Co-Founder, is among the honorees on the third annual Channel Futures DE&I 101 list. The list recognizes individuals from a wide spectrum of multicultural backgrounds who are driving diversity, equity and inclusion in the communications and technology channel through their words, actions and leadership. Read more ...

HOUSTON – Jun. 21, 2023 – TotalCX, a leading provider of AI-driven customer experience management solutions, announced today the promotion of Brian Futrell to the role of Chief Operating Officer (COO). Read more ...

HOUSTON, TX, January 20, 2023 – Konect.ai, the leading AI-powered SMS platform for automotive dealerships, and TotalCX  (formerly InteractiveTel), a leading provider of AI-driven customer experience management solutions, are excited to announce a strategic partnership and presence at the National Automobile Dealers Association (NADA) show in Dallas on January 27-29, 2023. Read more ...

Houston, TX – January 27, 2023 – TotalCX (formerly InteractiveTel), a leading provider of AI-driven customer experience management solutions, has received a Highest Rated Call Management Award in the thirteenth annual DrivingSales Dealer Satisfaction Awards, presented at a special event today in conjunction with the 2023 National Automobile Dealers Association (NADA) Convention & Expo. TotalCX received a top dealer satisfaction ranking in the Call Management category, as determined by the thousands of auto dealers who are part of the DrivingSales.com community. Read more ...

HOUSTON, TX, DECEMBER 12 2022 — InteractiveTel, a leading provider of AI-driven communications services and customer interaction analytics, announced today that TMC, a global, integrated media company, has named TotalCX as a recipient of the 2022 Unified Communications Excellence Award presented by TMC’s INTERNET TELEPHONY magazine. Read more ...

HOUSTON – October 6, 2022 – InteractiveTel, a leading provider of AI-driven communications services and customer interaction analytics, announced today the acquisition of the assets of TruMobility, a business VoIP service provider offering bundled and integrated Hosted VoIP to small business customers. The terms of the transaction were not disclosed. Read more ...

HOUSTON, TX. JANUARY 3, 2023 – TotalCX – formerly InteractiveTel – announced today the official launch of a new company name and branding. TotalCX reflects the evolution of InteractiveTel’s products and services to a suite of solutions encompassing its philosophy of providing an excellent customer experience. Read more ...

Scottsdale, AZ– June 14, 2022 – Quantum⁵, a leading training company that brings people and technology together for sustained learning and higher profits, announced today the completion of a strategic partnership with InteractiveTel, a leading provider in cloud-based customer experience analytics, call tracking, and communications solutions. The combination of these two companies partnering will result in best-in-class customer experience skills training based on real-life scenarios in the dealership. Read more ...

HOUSTON – April 6, 2022 – InteractiveTel, a leading provider of AI-driven communications services and customer interaction analytics, announced today that the company’s TotalCX Customer Experience Platform was honored with a 2022 AWA Award in the category of Business Intelligence Tools. The award was presented by Brian Pasch, Founder of PCG Companies and Brian Pasch Enterprises (BPE), at the 2022 NADA Show in Las Vegas in March 2022. Read more ...

HOUSTON – March 9, 2022 – InteractiveTel, a leading provider of AI-driven communications services and customer interaction analytics, announced today the acquisition of the assets of Marcom Technologies, an industry leader in automotive dealership telephone training and business processes. The terms of the transaction were not disclosed. Read more ...

HOUSTON and LAS VEGAS – March 10, 2022 – InteractiveTel, a leading provider of AI-driven communications services and customer interaction analytics, announced today at the 2022 NADA Show in Las Vegas the launch of its TotalCX Customer Experience Platform. Based on the company’s patented and market-tested technology, the TotalCX solutions suite combines AI and automation with people power to help automotive dealers accelerate decision-making that results in better service, faster sales and more satisfied customers. Read more ...

HOUSTON – Dec. 16, 2021 – InteractiveTel, an innovator and leader in cloud-based customer interaction analytics, call tracking and communications solutions, announced today it has been named the winner in the Fierce Innovation Awards – Telecom Edition 2021. The InteractiveTel Intelligence Platform received the highest honor in the Business Services Category. Read more ...