<img src="“https://secure.leadforensics.com/780714.png”" style="“display:none;”">

News

Filter By:
News
TotalCX Hires Ammar Zuriki as the new Chief Technology Officer
HOUSTON – January 18, 2024 – TotalCX, the leading provider of AI-driven customer experience management solutions, is expanding its senior leadership team and hiring Ammar Zuriki as Chief Technology Officer. Ammar brings 20+ years of leadership experience in the software industry and is recognized as a customer-focused and data-driven strategist, capable of delivering scalable products, fostering cross-functional collaboration, and driving customer delight and financial success. Read more ...
News
TotalCX Revolutionizes the Customer Communication Experience through Mobile App Integrations

HOUSTON – December 21, 2023 – TotalCX, the leading provider of AI-driven customer experience management solutions, is proud to unveil its latest groundbreaking development in the automotive industry. Today, TotalCX announces an integration with Elead through ICOM AI technology, offering a seamless solution for recording SMS interactions directly from the TotalCX mobile app into the Elead Customer Relationship Management (CRM) platform. Read more ...

News
TotalCX Expands Leadership Team and Investment in Marketing
HOUSTON – November 28, 2023 – TotalCX, the leading provider of AI-driven customer experience management solutions, is expanding its investment in marketing with manpower and technology. Today, TotalCX announces that Jennifer Sanford, founder of Sanford Marketing Group, will become their Acting Chief Marketing Officer and Consultant. With over 25 years in sales and marketing leadership, Jennifer brings a wealth of experience from her executive marketing roles in the retail automotive industry. Read more ...
News
TotalCX CEO, Gary Graves, Honored on 2023 Channel Futures DE&I 101 List

HOUSTON, TX - Sept. 28, 2023 — Gary Graves, CEO and Co-Founder, is among the honorees on the third annual Channel Futures DE&I 101 list. The list recognizes individuals from a wide spectrum of multicultural backgrounds who are driving diversity, equity and inclusion in the communications and technology channel through their words, actions and leadership. Read more ...

News
TotalCX Announces Appointment of Chief Operating Officer

HOUSTON – Jun. 21, 2023 TotalCX, a leading provider of AI-driven customer experience management solutions, announced today the promotion of Brian Futrell to the role of Chief Operating Officer (COO). Read more ...

News
TotalCX Announces Addition of Chief Experience Officer to Leadership Team
HOUSTON – Jan. 31, 2023 TotalCX, a leading provider of AI-driven customer experience management solutions, has announced a new member of the executive leadership team, Leez May, who has been named Chief Experience Officer (CXO). Read more ...
News
Konect.ai and TotalCX Announce Strategic Partnership and NADA Show Presence

HOUSTON, TX, January 20, 2023 – Konect.ai, the leading AI-powered SMS platform for automotive dealerships, and TotalCX  (formerly InteractiveTel), a leading provider of AI-driven customer experience management solutions, are excited to announce a strategic partnership and presence at the National Automobile Dealers Association (NADA) show in Dallas on January 27-29, 2023. Read more ...

News
TotalCX Receives Highest Rated DrivingSales Dealer Satisfaction Award

Houston, TX – January 27, 2023 TotalCX (formerly InteractiveTel), a leading provider of AI-driven customer experience management solutions, has received a Highest Rated Call Management Award in the thirteenth annual DrivingSales Dealer Satisfaction Awards, presented at a special event today in conjunction with the 2023 National Automobile Dealers Association (NADA) Convention & Expo. TotalCX received a top dealer satisfaction ranking in the Call Management category, as determined by the thousands of auto dealers who are part of the DrivingSales.com community. Read more ...

News
TotalCX Awarded 2022 Unified Communications Excellence Award from INTERNET TELEPHONY Magazine

HOUSTON, TX, DECEMBER 12 2022 — InteractiveTel, a leading provider of AI-driven communications services and customer interaction analytics, announced today that TMC, a global, integrated media company, has named TotalCX as a recipient of the 2022 Unified Communications Excellence Award presented by TMC’s INTERNET TELEPHONY magazine. Read more ...

News
InteractiveTel Acquires Assets of VoIP Provider TruMobility

HOUSTON – October 6, 2022 InteractiveTel, a leading provider of AI-driven communications services and customer interaction analytics, announced today the acquisition of the assets of TruMobility, a business VoIP service provider offering bundled and integrated Hosted VoIP to small business customers. The terms of the transaction were not disclosed. Read more ...

News
Reflecting its Innovative Products and Solutions that Incorporate Customer Experience Management, InteractiveTel Becomes TotalCX

HOUSTON, TX. JANUARY 3, 2023TotalCXformerly InteractiveTel – announced today the official launch of a new company name and branding. TotalCX reflects the evolution of InteractiveTel’s products and services to a suite of solutions encompassing its philosophy of providing an excellent customer experience. Read more ...

News
Quantum5 and InteractiveTel Announce Strategic Partnership

Scottsdale, AZ– June 14, 2022 Quantum5, a leading training company that brings people and technology together for sustained learning and higher profits, announced today the completion of a strategic partnership with InteractiveTel, a leading provider in cloud-based customer experience analytics, call tracking, and communications solutions. The combination of these two companies partnering will result in best-in-class customer experience skills training based on real-life scenarios in the dealership. Read more ...

News
InteractiveTel Wins AWA Award for TotalCX Customer Experience Platform

HOUSTON – April 6, 2022 InteractiveTel, a leading provider of AI-driven communications services and customer interaction analytics, announced today that the company’s TotalCX Customer Experience Platform was honored with a 2022 AWA Award in the category of Business Intelligence Tools. The award was presented by Brian Pasch, Founder of PCG Companies and Brian Pasch Enterprises (BPE), at the 2022 NADA Show in Las Vegas in March 2022. Read more ...

News
InteractiveTel Acquires Marcom Technologies Assets, Creating Customer Experience Powerhouse for Auto Dealers

HOUSTON – March 9, 2022 InteractiveTel, a leading provider of AI-driven communications services and customer interaction analytics, announced today the acquisition of the assets of Marcom Technologies, an industry leader in automotive dealership telephone training and business processes. The terms of the transaction were not disclosed. Read more ...

News
InteractiveTel Launches TotalCX Customer Experience Platform

HOUSTON and LAS VEGAS – March 10, 2022 InteractiveTel, a leading provider of AI-driven communications services and customer interaction analytics, announced today at the 2022 NADA Show in Las Vegas the launch of its TotalCX Customer Experience Platform. Based on the company’s patented and market-tested technology, the TotalCX solutions suite combines AI and automation with people power to help automotive dealers accelerate decision-making that results in better service, faster sales and more satisfied customers. Read more ...

News
InteractiveTel Wins 2021 Fierce Innovation Award

HOUSTON – Dec. 16, 2021 InteractiveTel, an innovator and leader in cloud-based customer interaction analytics, call tracking and communications solutions, announced today it has been named the winner in the Fierce Innovation Awards – Telecom Edition 2021. The InteractiveTel Intelligence Platform received the highest honor in the Business Services Category. Read more ...

News