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CBT interview of Jack Behar

At NADA 2024, Jim Fitzpatrick interviewed Jack Behar about SPAM calls, how dealership outbound calls are often flagged as "potential SPAM" and how dealerships can correct that for their prospects and customers. Read More ...

CBT interview of Gary Graves

In this video, Jim Fitzpatrick and Gary Graves discuss customer experience and the ways dealerships can reduce "customer effort" to deliver consistent customer experience resulting in better business outcomes. Read More ...

Fixed Ops interview of Gary Graves

Ted Ings interviews Gary Graves and discusses the impact of increased "customer effort" on overall dealership satisfaction ratings -- and how to improve that metric. Read more ...

Nada 2024 was Amazing!

Even if you didn’t win the $10k hole-in-one contest, you can still win with a TotalCX telephone solution. Read more ...

Gary Graves Talks AI and Dealership Phone Handling

Check out Bart Wilson’s interview with Gary Graves on Driving Sales. Gary gives away some trade secrets on AI and how it can improve Dealership Phone Handling. Read more ...

Kubernetes Interview with Senior Software Engineer Jay Jackson

Senior Software Engineer Jay Jackson is interviewed onsite at Kubernetes.  Love to see our team members learning and growing! Check it out! Read more ...

Bye Bye Bad Business Practices

Build the best customer experiences with collaborative partnerships!  Read more ...