Jonathan Jackson takes on the Chief Experience Officer role at TotalCX
HOUSTON – February 27, 2024 – TotalCX, the leading provider of AI-driven customer experience management solutions, has promoted long-time employee, Jonathan Jackson, to its Chief Experience Officer role.
Jonathan has held numerous positions in automotive software including 8 years at TotalCX as both the Director of Partner Accounts and Lead Product Manager. Prior to joining TotalCX, Jonathan held continuously advanced positions in support and account management at Car-Research XRM. With this extensive experience, Jonathan brings in-depth knowledge of automotive technology needs, dealership operations as well as dealership client management. In his new role, Jonathan will be responsible for both the Support and Account Management teams that serve the TotalCX customer base.
"I am truly thrilled and grateful to step into the role of Chief Experience Officer. This opportunity aligns with my passion for creating memorable and impactful experiences. I am committed to elevating the overall journey for our customers, employees, and stakeholders. I am honored to lead our efforts in redefining and enhancing the overall experience at TotalCX.” says Jonathan.
TotalCX CEO Gary Graves says “Jonathan continually delivers superior results in every position. He always keeps the customer's needs at the forefront of every decision. It is a delight to be able to promote him to this important role.”
About TotalCX:
TotalCX provides automotive dealers with a comprehensive approach to customer experience management and combines automation, AI technology, ongoing training, real-time assessments, and staff augmentation. The product suite includes the company's award-winning Hosted PBX, enabling organizations to scale more easily and collaborate more effectively. Our exclusive technology captures and analyzes voice and text communications in real-time, automatically alerting stakeholders to accelerate decision-making that improves customer experience and business results. TotalCX’s solutions are used by more than 6,000 businesses – from startups to Fortune 500 companies. For more information, visit https://totalcx.com/.