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CBT interview of Gary Graves

by | Feb 15, 2024 | Videos
In this video, Jim Fitzpatrick and Gary Graves discuss customer experience and the ways dealerships can reduce "customer effort" to deliver consistent customer experience resulting in better business outcomes.

CBT interview of Jack Behar

by | Feb 15, 2024 | Videos
At NADA 2024, Jim Fitzpatrick interviewed Jack Behar about SPAM calls, how dealership outbound calls are often flagged as "potential SPAM" and how dealerships can correct that for their prospects and customers.

Fixed Ops interview of Gary Graves

by | Feb 15, 2024 | Videos
Ted Ings interviews Gary Graves and discusses the impact of increased "customer effort" on overall dealership satisfaction ratings -- and how to improve that metric. {% video_player "embed_player" overrideable=False, type='hsvideo2',...

NADA2024 was amazing!

by | Feb 9, 2024 | Videos
Even if you didn’t win the $10k hole-in-one contest, you can still win with a TotalCX telephone solution.

TotalCX Hires Ammar Zuriki as the new Chief Technology Officer

by | Jan 18, 2024 | News
HOUSTON – January 18, 2024 – TotalCX, the leading provider of AI-driven customer experience management solutions, is expanding its senior leadership team and hiring Ammar Zuriki as Chief Technology Officer. Ammar brings 20+ years of leadership...

Unlock Exceptional Customer Experiences with a Comprehensive Phone System

by | Jan 3, 2024 | Blogs
Phone calls play a pivotal role in shaping how customers perceive the professionalism of your dealership. Legacy phone systems facilitate calls but fail to effectively handle calls or capture valuable data to enhance customer interactions. A modern...

TotalCX Revolutionizes the Customer Communication Experience through Mobile App Integrations

by | Dec 20, 2023 | News
Integration with ICOM AI enables Elead Users to see SMS interactions in CRM

Gary Graves Talks AI and Dealership Phone Handling

by | Dec 12, 2023 | Videos
Check out Bart Wilson’s interview with Gary Graves on Driving Sales. Gary gives away some trade secrets on AI and how it can improve Dealership Phone Handling.

KuberCon Interview with Senior Software Engineer Jay Jackson

by | Dec 12, 2023 | Videos
Senior Software Engineer Jay Jackson is interviewed onsite at KubeCon 2023. Love to see our team members learning and growing! Check it out!

TotalCX Expands Leadership Team and Investment in Marketing

by | Nov 28, 2023 | News
HOUSTON – November 28, 2023 – TotalCX, the leading provider of AI-driven customer experience management solutions, is expanding its investment in marketing with manpower and technology. Today, TotalCX announces that Jennifer Sanford, founder of...
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