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Why TotalCX?

by | Mar 26, 2024 | Blogs
Here are your Top Twelve Reasons to deploy TotalCX in your dealership.

The Automotive Google Call Study

by | Mar 4, 2024 | Blogs
In 2021, Google and TotalCX completed a review of almost 1000 inbound calls to car dealerships. In it they found opportunities for car dealers to identify calls by intent and improve the overall outcome of the calls -- and customer experience.

Fixed Ops Friday Interview With Gary Graves and Jennifer Sanford

by | Feb 28, 2024 | Videos
Owen Moon and Fred Lennartz interview Gary Graves and Jennifer Sanford about the benefits that TotalCX provides to Fixed Ops managers and staff. {% video_player "embed_player" overrideable=False, type='hsvideo2', hide_playlist=True,...

Jonathan Jackson takes on the Chief Experience Officer role at TotalCX

by | Feb 26, 2024 | News
HOUSTON – February 27, 2024 – TotalCX, the leading provider of AI-driven customer experience management solutions, has promoted long-time employee, Jonathan Jackson, to its Chief Experience Officer role.

CBT interview of Gary Graves

by | Feb 15, 2024 | Videos
In this video, Jim Fitzpatrick and Gary Graves discuss customer experience and the ways dealerships can reduce "customer effort" to deliver consistent customer experience resulting in better business outcomes.

CBT interview of Jack Behar

by | Feb 15, 2024 | Videos
At NADA 2024, Jim Fitzpatrick interviewed Jack Behar about SPAM calls, how dealership outbound calls are often flagged as "potential SPAM" and how dealerships can correct that for their prospects and customers.

Fixed Ops interview of Gary Graves

by | Feb 15, 2024 | Videos
Ted Ings interviews Gary Graves and discusses the impact of increased "customer effort" on overall dealership satisfaction ratings -- and how to improve that metric. {% video_player "embed_player" overrideable=False, type='hsvideo2',...

NADA2024 was amazing!

by | Feb 9, 2024 | Videos
Even if you didn’t win the $10k hole-in-one contest, you can still win with a TotalCX telephone solution.

TotalCX Hires Ammar Zuriki as the new Chief Technology Officer

by | Jan 18, 2024 | News
HOUSTON – January 18, 2024 – TotalCX, the leading provider of AI-driven customer experience management solutions, is expanding its senior leadership team and hiring Ammar Zuriki as Chief Technology Officer. Ammar brings 20+ years of leadership...

Unlock Exceptional Customer Experiences with a Comprehensive Phone System

by | Jan 3, 2024 | Blogs
Phone calls play a pivotal role in shaping how customers perceive the professionalism of your dealership. Legacy phone systems facilitate calls but fail to effectively handle calls or capture valuable data to enhance customer interactions. A modern...
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