--- title: Blogs | Mark Rodriguez description: A lot is going on at TotalCX. Our team is busy helping our customers deliver better service and sell more solutions. Check here for our latest announcements and our expert blog on tech-enabling your business with smart tools. --- [![TotalCX](https://www.totalcx.com/hs-fs/hubfs/TotalCX_prim_pos_rgb%20(2).png?width=900&height=175&name=TotalCX_prim_pos_rgb%20(2).png "TotalCX")](https://www.totalcx.com) - [Solutions](https://www.totalcx.com/solutions) - [InteractiveTel](https://www.totalcx.com/interactivetel-hosted-phone-system) - [TotalCX](https://www.totalcx.com/totalcx) - [GuardianCX](https://www.totalcx.com/guardiancx) - [SenseiCX](https://www.totalcx.com/senseicx) - [Success Stories](https://www.totalcx.com/success-stories) - [Integrations](https://www.totalcx.com/partners) - Resources - [News](https://www.totalcx.com/news) - [Blogs](https://www.totalcx.com/blog) - [Videos](https://www.totalcx.com/videos) - [About Us](https://callrevu.com/about/) - [Support](https://www.totalcx.com/contact-us) - [Demo](https://www.totalcx.com/demo) [LOGIN](http://dashboard.interactivetel.com) ## [The Downside of Using Scripts](https://www.totalcx.com/blogs/the-downside-of-using-scripts-1) by [Mark Rodriguez](https://www.totalcx.com/blogs/author/mark-rodriguez) | Mar 18, 2024 | [Videos](https://www.totalcx.com/blogs/tag/videos) Mark Rodriguez takes us “beyond the script” in his methods of training sales and service reps on proper customer handling techniques. ## [The Downside of Using Scripts](https://www.totalcx.com/blogs/the-downside-of-using-scripts) by [Mark Rodriguez](https://www.totalcx.com/blogs/author/mark-rodriguez) | Mar 12, 2024 | [Blogs](https://www.totalcx.com/blogs/tag/blogs) (Originally posted on LinkedIn by Mark Rodriguez) Last month we talked about the VALUE of deploying the Guided Discovery Method when training your Sales, Service and BDC team members. We learned that this method is a strategic learning process that... ## [Effective Behavioral Changes for Improved Customer Interactions](https://www.totalcx.com/blogs/effective-behavioral-changes-for-improved-customer-interactions) by [Mark Rodriguez](https://www.totalcx.com/blogs/author/mark-rodriguez) | Mar 4, 2024 | [Videos](https://www.totalcx.com/blogs/tag/videos) Mark Rodriguez captures it best with his description of the value of Guided Discovery Learning in BDC Training. Listen in! {% video\_player "embed\_player" overrideable=False, type='hsvideo2', hide\_playlist=True, viral\_sharing=False,... ## [Better Questions Deliver Better Results](https://www.totalcx.com/blogs/better-questions-deliver-better-results) by [Mark Rodriguez](https://www.totalcx.com/blogs/author/mark-rodriguez) | Feb 26, 2024 | [Blogs](https://www.totalcx.com/blogs/tag/blogs) (Originally posted on LinkedIn by Mark Rodriguez) ### Recent Posts ![CallOut MagnifyingGlass ](https://www.totalcx.com/hubfs/CallOut_MagnifyingGlass_Blue.png) ### See What TotalCX Can Do for Your Business [![Set Up a Demo](https://no-cache.hubspot.com/cta/default/20053849/debbc67c-671a-439e-85db-7323f7afa534.png)](https://cta-redirect.hubspot.com/cta/redirect/20053849/debbc67c-671a-439e-85db-7323f7afa534) [![TCX-AcquiredBy-Regsmall23](https://www.totalcx.com/hs-fs/hubfs/TCX-AcquiredBy-Regsmall23.png?width=300&height=57&name=TCX-AcquiredBy-Regsmall23.png "TCX-AcquiredBy-Regsmall23")](https://www.totalcx.com) 19500 SH 249, Suite 550, Houston, TX 77070 Sales: +1.833.203.1600 sales@totalcx.com Support: +1.888.290.0038 support@totalcx.com [Terms of Use.](https://interactivetel-20053849.hs-sites.com/terms-of-use) [Privacy Policy.](https://interactivetel-20053849.hs-sites.com/privacy-policy) Copyright © InteractiveTel, LLC, d.b.a. TotalCX. 2026. All Rights Reserved.