Mark Rodriguez takes us “beyond the script” in his methods of training sales and service reps on proper customer handling techniques.

(Originally posted on LinkedIn by Mark Rodriguez) Last month we talked about the VALUE of deploying the Guided Discovery Method when training your Sales, Service and BDC team members. We learned that this method is a strategic learning process that...

Mark Rodriguez captures it best with his description of the value of Guided Discovery Learning in BDC Training. Listen in! {% video_player "embed_player" overrideable=False, type='hsvideo2', hide_playlist=True, viral_sharing=False,...

(Originally posted on LinkedIn by Mark Rodriguez)