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The Downside of Using Scripts

by | Mar 18, 2024 | Videos
Mark Rodriguez takes us “beyond the script” in his methods of training sales and service reps on proper customer handling techniques.

Effective Behavioral Changes for Improved Customer Interactions

by | Mar 4, 2024 | Videos
Mark Rodriguez captures it best with his description of the value of Guided Discovery Learning in BDC Training. Listen in! {% video_player "embed_player" overrideable=False, type='hsvideo2', hide_playlist=True, viral_sharing=False,...

Fixed Ops Friday Interview With Gary Graves and Jennifer Sanford

by | Feb 28, 2024 | Videos
Owen Moon and Fred Lennartz interview Gary Graves and Jennifer Sanford about the benefits that TotalCX provides to Fixed Ops managers and staff. {% video_player "embed_player" overrideable=False, type='hsvideo2', hide_playlist=True,...

CBT interview of Gary Graves

by | Feb 15, 2024 | Videos
In this video, Jim Fitzpatrick and Gary Graves discuss customer experience and the ways dealerships can reduce "customer effort" to deliver consistent customer experience resulting in better business outcomes.

CBT interview of Jack Behar

by | Feb 15, 2024 | Videos
At NADA 2024, Jim Fitzpatrick interviewed Jack Behar about SPAM calls, how dealership outbound calls are often flagged as "potential SPAM" and how dealerships can correct that for their prospects and customers.

Fixed Ops interview of Gary Graves

by | Feb 15, 2024 | Videos
Ted Ings interviews Gary Graves and discusses the impact of increased "customer effort" on overall dealership satisfaction ratings -- and how to improve that metric. {% video_player "embed_player" overrideable=False, type='hsvideo2',...

NADA2024 was amazing!

by | Feb 9, 2024 | Videos
Even if you didn’t win the $10k hole-in-one contest, you can still win with a TotalCX telephone solution.

Gary Graves Talks AI and Dealership Phone Handling

by | Dec 12, 2023 | Videos
Check out Bart Wilson’s interview with Gary Graves on Driving Sales. Gary gives away some trade secrets on AI and how it can improve Dealership Phone Handling.

KuberCon Interview with Senior Software Engineer Jay Jackson

by | Dec 12, 2023 | Videos
Senior Software Engineer Jay Jackson is interviewed onsite at KubeCon 2023. Love to see our team members learning and growing! Check it out!

Bye Bye Bad Business Practices

by | Jan 1, 2023 | Videos
Build the best customer experiences with collaborative partnerships! In collaboration with Drive Centric
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