When you invest in software for your business, you expect to see results. Financial results. Maybe even improved time management results. Whatever the metric, you expect to see it reflected in the software and on the bottom line.

Since engaging with SenseiCX, under the guidance of Mark Rodriguez and Stephen Kaplus, we’ve seen a substantial improvement in our service department’s performance.

Here are your Top Twelve Reasons to deploy TotalCX in your dealership.

(Originally posted on LinkedIn by Mark Rodriguez) Last month we talked about the VALUE of deploying the Guided Discovery Method when training your Sales, Service and BDC team members. We learned that this method is a strategic learning process that...

In 2021, Google and TotalCX completed a review of almost 1000 inbound calls to car dealerships. In it they found opportunities for car dealers to identify calls by intent and improve the overall outcome of the calls -- and customer experience.

(Originally posted on LinkedIn by Mark Rodriguez)

A benefit of using a mobile phone today is that the device will tell us if an incoming call is potentially Spam. But, sometimes, the calls labeled as Spam are from businesses that we do business with – like the doctor’s office or a bank. As car...

Phone calls play a pivotal role in shaping how customers perceive the professionalism of your dealership. Legacy phone systems facilitate calls but fail to effectively handle calls or capture valuable data to enhance customer interactions. A modern...

In today's business arena, where products and services often seem interchangeable, the true differentiator for successful companies lies in the realm of customer experience (CX). It's no exaggeration to say that CX has emerged as the linchpin...

We are very excited to be a part of the upcoming Digital Marketing Strategies conference May 21-23 in Austin TX! We’ll be joining automotive industry leaders, dealer principals, general managers, fixed ops directors and marketing managers as we...