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CallRevu Acquires TotalCX: A Strategic Move to Redefine Industry Standards and Automotive Customer Excellence

Baltimore, MD - May 14, 2024 — In a strategic industry leadership initiative, CallRevu, a premier entity in the automotive communication intelligence sector, has announced the acquisition of TotalCX, a leading call management platform and integrated...

New and Improved Dashboard

by | Apr 19, 2024 | Blogs
When you invest in software for your business, you expect to see results. Financial results. Maybe even improved time management results. Whatever the metric, you expect to see it reflected in the software and on the bottom line.

Our SenseiCX Training Leader, Mark Rodriguez, Helps Dealers Shine

Since engaging with SenseiCX, under the guidance of Mark Rodriguez and Stephen Kaplus, we’ve seen a substantial improvement in our service department’s performance.

Why TotalCX?

by | Mar 26, 2024 | Blogs
Here are your Top Twelve Reasons to deploy TotalCX in your dealership.

The Downside of Using Scripts

by | Mar 12, 2024 | Blogs
(Originally posted on LinkedIn by Mark Rodriguez) Last month we talked about the VALUE of deploying the Guided Discovery Method when training your Sales, Service and BDC team members. We learned that this method is a strategic learning process that...

The Automotive Google Call Study

by | Mar 4, 2024 | Blogs
In 2021, Google and TotalCX completed a review of almost 1000 inbound calls to car dealerships. In it they found opportunities for car dealers to identify calls by intent and improve the overall outcome of the calls -- and customer experience.

Better Questions Deliver Better Results

by | Feb 26, 2024 | Blogs
(Originally posted on LinkedIn by Mark Rodriguez)

STOP SPAM ... in Three Simple Steps

A benefit of using a mobile phone today is that the device will tell us if an incoming call is potentially Spam. But, sometimes, the calls labeled as Spam are from businesses that we do business with – like the doctor’s office or a bank. As car...

Unlock Exceptional Customer Experiences with a Comprehensive Phone System

by | Jan 3, 2024 | Blogs
Phone calls play a pivotal role in shaping how customers perceive the professionalism of your dealership. Legacy phone systems facilitate calls but fail to effectively handle calls or capture valuable data to enhance customer interactions. A modern...

Why Customer Experience is Crucial for Business Success

by | Sep 26, 2023 | Blogs
In today's business arena, where products and services often seem interchangeable, the true differentiator for successful companies lies in the realm of customer experience (CX). It's no exaggeration to say that CX has emerged as the linchpin...
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