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News

Jonathan Jackson takes on the Chief Experience Officer role at TotalCX

Feb 26, 2024 | News
HOUSTON – February 27, 2024 – TotalCX, the leading provider of AI-driven customer experience management solutions, has promoted long-time employee, Jonathan Jackson, to its Chief Experience Officer role.

TotalCX Hires Ammar Zuriki as the new Chief Technology Officer

Jan 18, 2024 | News
HOUSTON – January 18, 2024 – TotalCX, the leading provider of AI-driven customer experience management solutions, is expanding its senior leadership team and hiring Ammar Zuriki as Chief Technology Officer. Ammar brings 20+ years of leadership...

TotalCX Revolutionizes the Customer Communication Experience through Mobile App Integrations

Dec 20, 2023 | News
Integration with ICOM AI enables Elead Users to see SMS interactions in CRM

TotalCX Expands Leadership Team and Investment in Marketing

Nov 28, 2023 | News
HOUSTON – November 28, 2023 – TotalCX, the leading provider of AI-driven customer experience management solutions, is expanding its investment in marketing with manpower and technology. Today, TotalCX announces that Jennifer Sanford, founder of...

TotalCX CEO, Gary Graves, Honored on 2023 Channel Futures DE&I 101 List

Sep 28, 2023 | News
The list recognizes individuals promoting diversity, equity and inclusion in the technology channel.

TotalCX Announces Appointment of Chief Operating Officer 

Jun 21, 2023 | News
TotalCX promotes Vice President of Operations, Brian Futrell, to Chief Operating Officer

Blogs

Our SenseiCX Training Leader, Mark Rodriguez, Helps Dealers Shine

Apr 12, 2024 | Blogs
Since engaging with SenseiCX, under the guidance of Mark Rodriguez and Stephen Kaplus, we’ve seen a substantial improvement in our service department’s performance.

Why TotalCX?

Mar 26, 2024 | Blogs
Here are your Top Twelve Reasons to deploy TotalCX in your dealership.

The Downside of Using Scripts

Mar 12, 2024 | Blogs
(Originally posted on LinkedIn by Mark Rodriguez) Last month we talked about the VALUE of deploying the Guided Discovery Method when training your Sales, Service and BDC team members. We learned that this method is a strategic learning process that...

The Automotive Google Call Study

Mar 4, 2024 | Blogs
In 2021, Google and TotalCX completed a review of almost 1000 inbound calls to car dealerships. In it they found opportunities for car dealers to identify calls by intent and improve the overall outcome of the calls -- and customer experience.

Better Questions Deliver Better Results

Feb 26, 2024 | Blogs
(Originally posted on LinkedIn by Mark Rodriguez)

STOP SPAM ... in Three Simple Steps

Jan 24, 2024 | Blogs
A benefit of using a mobile phone today is that the device will tell us if an incoming call is potentially Spam. But, sometimes, the calls labeled as Spam are from businesses that we do business with – like the doctor’s office or a bank. As car...

Videos

The Downside of Using Scripts

Mar 18, 2024 | Videos
Mark Rodriguez takes us “beyond the script” in his methods of training sales and service reps on proper customer handling techniques.

Effective Behavioral Changes for Improved Customer Interactions

Mar 4, 2024 | Videos
Mark Rodriguez captures it best with his description of the value of Guided Discovery Learning in BDC Training. Listen in! {% video_player "embed_player" overrideable=False, type='hsvideo2', hide_playlist=True, viral_sharing=False,...

Fixed Ops Friday Interview With Gary Graves and Jennifer Sanford

Feb 28, 2024 | Videos
Owen Moon and Fred Lennartz interview Gary Graves and Jennifer Sanford about the benefits that TotalCX provides to Fixed Ops managers and staff. {% video_player "embed_player" overrideable=False, type='hsvideo2', hide_playlist=True,...
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